Who we are

With creative and innovative solutions, First Impression delivers impactful experiences for many types of brands and businesses, nationally and internationally. Through technology, experience and interaction, we help brands connect with their target audiences in physical spaces such as experience centers, offices and stores.As an Account & Content Strategist, you will work for brands such as Siemens, Chefs Culinar and Odido.

For over 28 years, we have been inventing, developing, installing and maintaining audiovisual installations and digital signage solutions. With a team of over 220 experience experts, our AVenturers®, we put everything under the sign of experience. It’s all about experience.

Your AVenture® as a Remote Support Specialist

In this role, you will be responsible for the structured acceptance, processing and handling of malfunction and service requests from our customers. You will be the first point of contact (first line troubleshooting). You are a real helpdesk, through your responsiveness and commitment you ensure that customers feel heard immediately. You handle service requests professionally, according to the contract agreements with the customer. Together with the customer you try to solve the problem. If that fails, you take the appropriate follow-up steps very quickly. You will involve specialized colleagues and monitor the turnaround time of the tickets. We also expect you to be alert to recurring or common issues and areas for improvement. By identifying these in time and addressing them, you and your team ensure continuous improvement.

It’s all about (your) experience

We think you’re ready if you can tick off most of the checklist below:

  • You understand how to speak to customers (by phone) in a professional and helpful manner.
  • Your stress-resistance and solution-oriented nature enable you to bring every request to a successful conclusion.
  • Good command of the Dutch and English languages, both verbal and written.
  • Should you additionally be proficient in another foreign language, that would be a nice bonus.
  • We expect a great deal of enthusiasm, complemented by a passion for technology.

What we have to offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.  

In addition to an attractive salary, we offer the following benefits:

  • Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days annually.
  • Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
  • Beneficial pension scheme: we contribute 50% of your pension premium, allowing you to enjoy your future carefree.
  • Travel allowance: you will receive €0.23 per kilometer for commuting, starting from the first kilometer, regardless of whether you travel by bike, public transport or car.
  • Personal development: through our First Academy, you will have the opportunity to shape your own growth path.
  • High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home quickly.
  • Flexible working hours: for a healthy work-life balance.
  • Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
  • Independence and participation: work in a position with room for your ideas and suggestions for improvement.
  • Unique projects: work on extraordinary experiences for major clients and well-known brands with-in a close-knit team.
  • iPhone and laptop:top-quality equipment to help you do your work well.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It’s no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.