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Part of our 360º approach
Smart Service with guaranteed uptime
Proactive, remote support from our headquarters. Driven experts in the best, multilingual, service teams. Always available to provide support remotely, but also quickly at your location if needed. You have nothing to worry about. Our smart monitoring technologies and systems ensure that your solution is always on when needed.
Our service team
When audiovisual solutions become an integral part of the organization, it automatically becomes a business-critical part of the business process. Integral, in this case, means across channels in the overall client journey. This also means that it becomes necessary to work with a partner that guarantees high availability of digital touchpoints. Our service team is fully at your disposal to see problems before you see them or work with you to find a solution.
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Remote monitoring
Displays that are not working, faulty, offline or not up to date are annoying to visitors, brands and advertisers. Because on-site store employees often lack knowledge, an alternative solution is crucial. Our smart service is equipped for proactive monitoring and remote troubleshooting. It also helps to extend the life of the investment. Through our Network Operations Center (NOC), we monitor our solutions and remotely troubleshoot faults. The result speaks for itself: 99% uptime.
First-class service
The team at First Impression specializes in realizing professional audiovisual solutions. We do this exclusively with skilled technicians and state-of-the-art equipment. That helps us to achieve the best experience and maximum reliability. Even after delivery, we remain an active and engaged partner. We go the extra mile to provide our clients with our first-class service. This not only ensures trouble-free operation of the systems, but proactive service also results in a longer life of the investment.
Sustainable solutions
We screen all our suppliers to verify sustainability goals, promises and mutual agreements. We also choose only high-quality products to optimize and extend their useful life. Still need hardware replaced? Then we make sure the old solution is recycled properly.
OUR 360º APPROACH
Our Smart Service approach is only part of our 360º approach. We also provide a creative concept with rock-solid design and the best technical basis for our solutions. Smart roll-out and advanced campaign management. Thanks to real-time remote monitoring, your solution has guaranteed 99% uptime. In short, all facets are covered. And much more than that!
RESPONSE WITHIN ONE WORKING DAY
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Loek
Retail Strategy Director