Who we are

First Impression designs, develops and implements audiovisual concepts and solutions. We digitize spaces by combining digital signage and audiovisual technology with (interactive) content. This is how we connect people, moments and brands. We work with leading clients such as Basic-Fit, Rituals, Volvo, KPN, Jumbo and SPAR. With a team of more than 230 experience experts, our AVenturers®, we put everything into experience. It’s all about experience.

Besides the unique projects, what makes First Impression truly unique is the culture. We have an open and flat organization, filled with professionals who work with great passion. There is plenty of room for personal responsibility and personal development.

What will you do as Account Support

You will serve as the primary point of contact for our domestic and international clients and act as the liaison between the client, the sales team, and various internal departments. You will build lasting client relationships and ensure that client inquiries are handled professionally, promptly, and with the client’s best interests in mind. Thanks to your communication skills and proactive attitude, you’re able to effectively manage expectations and contribute to an optimal customer experience.

In addition, you will handle a significant portion of the administrative and commercial support for the Sales Managers. You’ll be responsible for overseeing the entire lead-to-order process once a customer or lead has been identified. This involves ensuring that inquiries are properly followed up on, coordinating with the appropriate internal stakeholders, and monitoring progress until an inquiry is successfully converted into an order. You will assist in drafting, coordinating, and following up on quotes and contracts, ensuring that the quoting process runs smoothly and efficiently. In addition, you will be responsible for the accurate and timely processing of orders for both new and existing customers. You monitor the progress of orders, identify any discrepancies, and collaborate with colleagues as needed to ensure processes run smoothly. You also carefully monitor the order tracking system and handle invoicing for international AV projects. You have an eye for detail and ensure that all administrative processes are carried out accurately and on time.

In addition to your role with customers, you’ll also serve as a key point of contact within the organization. You’ll assist with organizing internal meetings and answer questions from colleagues via email and phone. As a result, you’ll maintain frequent contact with various teams within First Impression, such as Finance, Project Management, and Service. Thanks to your coordinating role, organizational skills, and customer-focused mindset, you ensure that both commercial and operational processes run smoothly.

It’s all about (your) experience

What you fulfill:

  • You have completed an education in commerce or administration at at least MBO4 level.
  • Several years of work experience in a similar position within business services is highly desirable.
  • You are proficient in the English language both orally and in writing.
  • Thanks to your experience, you are used to working in a structured way and have knowledge of ERP systems.
  • Accuracy and reliability are characteristic of you.
  • Your ability to prioritize is excellent, even on hectic days.
  • You communicate in a constructive and positive manner.
  • Last but not least, you feel comfortable in a dynamic market and organization.

What we offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.      

In addition to an attractive salary, we offer the following benefits:

  • Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days annually.
  • Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
  • Beneficial pension scheme: we contribute 50% of your pension premium, so you can enjoy your future carefree.
  • Travel allowance: you will receive €0.23 per kilometer for commuting from the first kilometer, regardless of whether you travel by bike, public transport or car.
  • First lease bike: we make sustainable travel easier and offer the opportunity to participate in our Lease a Bike scheme.
  • Personal development: through our First Academy, you will have the opportunity to shape your own growth path.
  • High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home quickly.
  • Flexible working hours: for a healthy work-life balance.
  • Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
  • Independence and participation: work in a position with room for your ideas and suggestions for improvement.
  • Unique projects: work on extraordinary experiences for major clients and well-known brands with-in a close-knit team.
  • Phone and laptop: you have the choice of top equipment from various brands to do your work finely.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It’s no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.