Who we are

At First Impression, we create impactful experiences through our innovative and creative solutions. Using technology, experience, and interaction, we help brands all over the world to connect with their audiences in physical spaces, like stores and showrooms.

For more than 27 years, we’ve been inventing, developing, installing, and maintaining audiovisual installations and digital signage solutions. With a dedicated team of 220 experience experts, our AVenturers®, we are all about delivering unforgettable experiences. We live by our slogan: it’s all about experience.

Your AVenture® as a Customer Support Specialist German-speaking

In this role, you will be the first point of contact for our German-speaking customers and will be responsible for taking, processing and handling fault and service requests in a structured manner. You play a crucial role in providing first-line troubleshooting, ensuring that customers are helped quickly and professionally. Thanks to your quick responses and commitment, our customers feel heard immediately.

You’ll handle service requests efficiently and professionally, adhering to the client’s contractual agreements. Whenever possible, you’ll work with the client to resolve issues directly. If further action is required, you’ll ensure the appropriate next steps are taken, collaborating closely with specialized colleagues. Additionally, you’ll monitor ticket progress, identify recurring issues, and provide feedback to the team to drive improvements. Your proactive approach contributes to ongoing process optimization.

It’s all about (your) experience

We believe you’re ready if you can check off most of the following:

  • You are fluent in German, as well as Dutch and English, both written and spoken.
  • You understand how to communicate professionally and helpfully with clients, both over the phone and in writing.
  • Your stress resilience and problem-solving skills ensure every request is handled successfully.
  • You bring a lot of enthusiasm, paired with a passion for technology.

What we have to offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.

In addition to an attractive salary, we offer the following benefits:

  • Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days annually.
  • Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
  • Beneficial pension scheme: we contribute 50% of your pension premium, allowing you to enjoy your future carefree.
  • Travel allowance: you will receive €0.23 per kilometer for commuting, starting from the first kilometer, regardless of whether you travel by bike, public transport or car.
  • Personal development: through our First Academy, you will have the opportunity to shape your own growth path.
  • High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home quickly.
  • Flexible working hours: for a healthy work-life balance.
  • Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
  • Independence and participation: work in a position with room for your ideas and suggestions for improvement.
  • Unique projects: work on extraordinary experiences for major clients and well-known brands with-in a close-knit team.
  • iPhone and laptop:top-quality equipment to help you do your work well.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It’s no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.