What we have to offer you

First Impression designs, develops and implements audiovisual concepts and solutions. We digitize spaces by combining digital signage and audiovisual technology with (interactive) content. This is how we connect people, moments and brands. We work with leading clients such as Basic-Fit, Rituals, Volvo, KPN, Jumbo and Spar. With a team of over 220 experience experts, our Aventurers , we put everything under the sign of experience. It’s all about experience.

In particular, what makes First Impression truly unique besides its unique projects is its culture. It is an open and flat organization, filled with professionals who work with great passion. There is plenty of room for personal responsibility and personal development.

What does your role as Manager of Service look like?

In this position, you will be the driving force of our Service Department, which consists of:

  • First-line support: our customer-friendly problem solvers on the front lines.
  • Second line support: the technical experts who dig deeper and find smart solutions.
  • Network Operations Center (NOC): the heart of our preventive service, where we use remote monitoring to ensure that problems are prevented.

You are responsible for overall service organization: from optimizing processes and inspiring your team to building a solid international service network. After all, we have big ambitions.

Your responsibilities in a row:

  • Team leadership: you build a team where everyone feels heard and can develop. You coach employees and ensure a positive working atmosphere.
  • Performance improvement: through clever use of data and dashboards, you ensure that response times are reduced and that our service becomes even more efficient.
  • Cross-team collaboration: you will connect your department with other teams within First Impression so that together we can provide the best experience for our customers.
  • Continuous improvement: you analyze our way of working and come up with concrete improvement plans to continually take our service to the next level.

It’s all about (your) experience

To succeed in this role, we are looking for someone who is firm in his or her feet and a true leader. Furthermore, you are:

  • Experienced in service: you have proven experience in a technical service environment and know how to inspire a team.
  • Analytical and results-oriented: you love working with data and can translate KPIs into actions.
  • A team player with vision: you know how to motivate people, collaborate and create support.
  • Affinity with technology: you understand the technical world in which we operate and are quickly at home with new systems and processes.
  • Communication strong: you can interact at all levels, from technical staff to management.

What we offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.

In addition to an attractive salary, we offer you the following benefits:

  • Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days each year.
  • Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
  • Beneficial pension scheme: we contribute 50% of your pension premium, allowing you to enjoy your future carefree.
  • Travel allowance: you will receive €0.23 per kilometer for commuting, starting from the first kilometer, regardless of whether you travel by bike, public transport or car.
  • Personal development: Through our First Academy, you will have the opportunity to shape your own growth path.
  • High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home quickly.
  • Flexible working hours: for a healthy work-life balance.
  • Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
  • Independence and participation: work in a position with plenty of room for your ideas and suggestions for improvement.
  • Unique projects: work on extraordinary experiences for major clients and well-known brands in a close-knit team.
  • iPhone and laptop:top equipment to do your work nicely.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It’s no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.