Who we are

At First Impression, we create impactful experiences through our innovative and creative solutions. Using technology, experience, and interaction, we help brands all over the world to connect with their audiences in physical spaces, like stores and showrooms.

For more than 27 years, we’ve been inventing, developing, installing, and maintaining audiovisual installations and digital signage solutions. With a dedicated team of 220 experience experts, our AVenturers®, we are all about delivering unforgettable experiences. We live by our slogan: It’s all about experience.

Your AVenture® as a Senior Field Service Engineer

As a Senior Field Service Engineer, you play a crucial role in resolving malfunctions and service requests. When a malfunction cannot be solved remotely, you will work on location. Your working area is mainly the Benelux. You work with various complex installations, such as audiovisual experience centers, where various AV hardware must communicate seamlessly with each other. Your task: detect failures, find the cause and ensure a flawless solution.

If the problem cannot be solved immediately, you determine the best approach. Whether you contact the customer’s IT partner or clearly inform our internal service team, you make sure everyone knows what the next steps are. Meanwhile, you keep the customer informed and, if necessary, you know how to de-escalate the situation. You continuously contribute to the improvement of our service. You proactively identify bottlenecks and take the initiative to take action. Moreover, you share your knowledge with colleagues and help them grow in their work.

You as a person

You are a driven technical specialist with demonstrable AV experience. As a result, you know how to solve the most complex malfunctions. Furthermore, you are communicative, customer-oriented, accurate and structured. You are obviously able to work independently and come to solutions on your own. You also use your seniority and passion for the profession to inspire colleagues. With your expertise and customer-oriented approach, you make the difference for top brands that expect only the best – exactly what you excel at!

It’s all about (your) experience

We think you are ready for this position if you can (mostly) check off the checklist below:

  • You have extensive experience in a similar position and industry;
  • Knowledge of IT makes this job even more interesting for you. You are familiar with terms such as VLAN, WLAN, MAC and IP addresses;
  • Hardware brands such as QSYS, Extron, Crestron, Logitech, Ecler, Bose, Samsung, LG, Absen, BrightSign, Scala and Dise are no strangers to you;
  • You hold a car license because you are often on the road;
  • A week-long downtime occurs about 5 times a year. You have no problem being on standby for our customers outside regular working hours;
  • You have a good command of the Dutch and English languages;

What we have to offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.

In addition to an attractive salary, we offer the following benefits:

  • Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days annually.
  • Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
  • Beneficial pension scheme: we contribute 50% of your pension premium, so you can enjoy your future carefree.
  • Travel allowance: you will receive €0.23 per kilometer for commuting from the first kilometer, regardless of whether you travel by bike, public transport or car.
  • Personal development: Through our First Academy, you will have the opportunity to shape your own growth path.
  • High-quality onboarding program: a comprehensive and structured onboarding program to provide you with a jump start, but most importantly to make you feel at home quickly.
  • Flexible working hours: for a healthy work-life balance.
  • Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
  • Independence and input: work in a position with room for your ideas and suggestions for improvement.
  • Unique projects: work on extraordinary experiences for major clients and well-known brands in a close-knit team.
  • IPhone and laptop: top equipment to do your work nicely.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It’s no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.